Commerce Cloud is a key part of the Salesforce Customer Success Platform that offers eCommerce solutions for B2C (business to consumer) and B2B (business to business) customers, which means that organizations purchase Commerce Cloud to provide the best eCommerce websites to their customers who are shopping online—whether they are the customers buying latest fashion or businesses making a large wholesale purchase. It optimizes your customer experience and creates a technical roadmap to help your business stay ahead in the race amongst the competitors and improve the eCommerce features effectively.
Over time, business enterprises are switching to online platforms, partially if not completely, for undertaking their processes. Moreover, the certainty of online stores is higher than that of physical stores whose business can be affected by them shutting down. However, handling an e-commerce venture comes with its own challenges. Right from choosing the products to sell and designing the website to handling payments, an online seller needs to make several considerations to run their venture successfully.
These issues can be solved by availing Salesforce e-commerce services in the form of the Commerce Cloud. Once you get the platform implemented, you will not only be able to handle your business processes well but also your CRM activities. The issue of handling customer database remains irrespective of the physicality of a business venture. With the renowned services of Salesforce, you will also be able to store, process, track, and analyze valuable customers through the platform of Salesforce Commerce Cloud.
Grow your online business and build customer relationships — one order at a time.
Delivering a seamless shopping experience to customers is the desired goal for any business. Unified commerce ensures you this personalized shopping experience in-store and online, for you and your customers.