Salesforce solutions for retail & E-Commerce businesses
Trusted by 300+ companies
Market challenges & Gravity solutions
How we solve the friction points that stall growth.
Challenge
Disconnected online & offline channels
Gravity Solution
We integrate your e-commerce platform, POS, and CRM within Salesforce commerce Cloud — creating a true omnichannel experience that follows customers seamlessly across every touchpoint.
Challenge
Generic customer experiences
Gravity Solution
We implement Salesforce marketing cloud with AI-driven segmentation and personalisation — enabling 1:1 marketing journeys that increase conversion rates and lifetime value.
Challenge
Inventory & fulfilment visibility
Gravity Solution
Our Salesforce order management implementations provide real-time inventory visibility and intelligent fulfilment routing reducing stockouts, overstock, and fulfilment costs simultaneously.
How we manage your project
Discovery
Audit your commerce stack, customer data landscape, and fulfilment workflows to identify quick wins and long-term opportunities.
Integration-First
Salesforce connected to your ERP, POS, and e-commerce platforms from day one for a unified data foundation.
UAT & performance testing
Load testing and user acceptance validation before peak trading periods to ensure resilience at scale.
Go-Live & hypercare
Phased launch with dedicated support during peak seasons and ongoing optimisation post-launch.
GIMS integration & Automation modules
Modular capabilities designed to power digital transformation across industries.
The fast-track to commerce innovation
KPI
Unified customer profile active across online and offline channels.
KPI
20% increase in marketing-driven conversion rate.
KPI
15% increase in average order value and customer retention.
Why choose Gravity infosolutions
The Gravity advantage
GIMS (Gravity infosolutions managed services):
Ongoing platform management and seasonal optimisation to keep your commerce operations running at peak performance.
CAMS (Cloud apps managed services):
End-to-end cloud application management ensuring zero downtime during high-traffic trading periods.
Success stories
Stabilizing salesforce for high-volume banking operations
A leading financial institution partnered with GIMS for BFSI to run Salesforce as a mission-critical platform. Our managed services ensured platform stability, compliance readiness, and zero disruption during peak business cycles while continuously delivering enhancements.
Modernizing insurance servicing with managed salesforce
An insurance provider leveraged GIMS for BFSI to manage Service Cloud and Financial Services Cloud for claims and policy servicing. With SLA-driven support and compliance controls, the organization improved service efficiency without compromising regulatory requirements.
Scaling lending operations with salesforce managed services
A fast-growing digital lending platform adopted GIMS for BFSI to manage Sales Cloud and integrations with LOS/LMS systems. GIMS enabled continuous enhancements, stable releases, and seamless scaling as transaction volumes increased.
Head of applications
Large financial services organization