Salesforce solutions for media & telecommunications businesses
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Market challenges & Gravity solutions
How we solve the friction points that stall growth.
Challenge
Subscriber churn & retention
Gravity Solution
We implement Salesforce communications cloud with AI-powered churn propensity modelling and automated retention workflows — identifying at-risk subscribers before they leave and triggering personalised interventions at scale.
Challenge
Complex product & bundle management
Gravity Solution
Our Salesforce CPQ implementations simplify the configuration, pricing, and quoting of complex product bundles — reducing order errors, accelerating time-to-activation, and improving agent efficiency.
Challenge
Network & field service coordination
Gravity Solution
We integrate Salesforce Field Service with your network management systems — enabling intelligent engineer scheduling, real-time fault management, and proactive customer communication during network events.
How we manage your project
Discovery
Assess your subscriber lifecycle, product catalogue, and network operations to identify where Salesforce delivers the highest retention and efficiency impact.
Integration-first
Salesforce connected to your BSS/OSS stack, billing systems, and network management platforms from day one.
UAT & subscriber validation
Testing across the full subscriber journey — from acquisition to activation to fault resolution — before go-live.
Go-live & hypercare
Phased deployment with dedicated support to ensure adoption across sales, service, and network operations teams.
GIMS integration & Automation modules
Modular capabilities designed to power digital transformation across industries.
The fast-track to subscriber growth
KPI
Single subscriber view live across sales, service, and network operations.
KPI
20% reduction in subscriber churn rate.
KPI
25% increase in average revenue per user and 30% reduction in contact centre volume.
Why choose Gravity infosolutions
The Gravity advantage
GIMS (Gravity infosolutions managed services):
Continuous Salesforce management aligned with your product launch cycles and evolving subscriber demands.
CAMS (Cloud apps managed services):
Always-on cloud application management ensuring zero disruption to subscriber-facing services and network operations.
Success stories
Stabilizing salesforce for high-volume banking operations
A leading financial institution partnered with GIMS for BFSI to run Salesforce as a mission-critical platform. Our managed services ensured platform stability, compliance readiness, and zero disruption during peak business cycles while continuously delivering enhancements.
Modernizing insurance servicing with managed salesforce
An insurance provider leveraged GIMS for BFSI to manage Service Cloud and Financial Services Cloud for claims and policy servicing. With SLA-driven support and compliance controls, the organization improved service efficiency without compromising regulatory requirements.
Scaling lending operations with salesforce managed services
A fast-growing digital lending platform adopted GIMS for BFSI to manage Sales Cloud and integrations with LOS/LMS systems. GIMS enabled continuous enhancements, stable releases, and seamless scaling as transaction volumes increased.
Head of applications
Large financial services organization