Industry-specialized Salesforce managed services that deliver results
GIMS provides end-to-end Salesforce management for your industry, ensuring compliance, scalability, and zero disruption while your teams focus on growth.
Trusted by 300+ companies
Most Salesforce managed services follow a one-size-fits-all model, lacking industry and compliance depth. The result? Generic solutions, delayed deployments, recurring issues, and teams stuck managing vendors.
GIMS takes a different approach with industry-specialized teams that understand your regulations, processes, and integrations, delivering proactive, compliant, and high-performance Salesforce operations built for your business.
The GIMS difference, outcome-first industry cloud
Pre-built GIMS solutions built for your industry
Banking & Finance
GIMS BFSI specializes in delivering solutions to accelerate loan processing through intelligent automation, ensuring robust regulatory compliance with proactive monitoring, and enabling highly personalized services via a unified client 360 view.
Healthcare Industry
This bundle streamlines the entire patient journey—from scheduling to post-care follow-up—by turning fragmented systems into a connected care platform. GIMS-Healthcare reduces administrative complexity and helps increase patient satisfaction by up to 50%.
Retail Industry
Designed to eliminate data silos across e-commerce, POS, and marketing, this solution enables true hyper-personalization at every customer touchpoint. GIMS-Retail helps unify online and in-store data to deliver personalized marketing and service, increasing Customer Lifetime Value (CLV) by up to 25%.
Manufacturing Industry
GIMS-Mfg connects the factory floor to the field by unifying sales, service, and supply chain data to optimize asset performance and deliver faster, high-quality post-sale support. By breaking down operational silos, it enables accurate forecasting and reduces equipment downtime by up to 30%.
Pre-built GIMS solutions built for your industry
Banking & Finance
An end-to-end Salesforce managed services offering designed for always-on financial operations. GIMS ensures 100% platform availability during peak business cycles, with built-in compliance readiness and real-time monitoring. Industry-ready automations accelerate onboarding and service workflows by up to 40%, while continuous enhancements keep Financial Services Cloud aligned with evolving regulatory and customer demands.
Healthcare Industry
A purpose-built Salesforce managed services solution for care-critical and regulated environments. GIMS manages Health Cloud and Life Sciences Cloud with industry-aligned workflows, continuous monitoring, and secure data handling. From reducing administrative complexity to ensuring uninterrupted platform performance, GIMS enables care teams to rely on Salesforce as a dependable, always-supported system.
Retail Industry
A productized Salesforce managed services model tailored for high-velocity retail and commerce operations. GIMS keeps Commerce Cloud optimized for performance, personalization, and omnichannel consistency. With faster release cycles, proactive issue resolution, and AI-driven insights, retail teams launch campaigns 50% faster while maintaining a stable, always-available customer experience.
Manufacturing Industry
A unified Salesforce managed services solution built for forecast-driven, high-volume manufacturing environments. GIMS optimizes Manufacturing Cloud with automated planning, seamless sales-to-production integrations, and performance tuning at scale. Intelligent workflows reduce manual effort by 35%, while ongoing optimization ensures the platform grows with your business—without disruption or rework.
Cross-industry add-ons
These modular solutions enhance any GIMS bundle with specialized, managed capabilities for data, AI, and continuous support.
The GIMS continuity model
GIMS is structured to deliver immediate value and long-term continuity. Instead of a stack of disconnected services, we deliver a single, integrated solution where every layer is managed by Gravity.
Step 1
Apps (Solution bundles)
Salesforce Multi-Cloud (Sales, Service, Health, etc.) pre-configured for your industry's core workflows.
Step 2
Integration (MuleSoft/Connectors)
Seamless, guaranteed flow of data between Salesforce and your existing core banking, EHR, or ERP systems.
Step 3
Data & AI (GIMS-Data/AI)
Managed data platform and ready-to-use AI models that power real-time intelligence and predictive insights.
Step 4
CAMS (Continuity & Managed services)
Our dedicated experts monitor, maintain, optimize, and secure the entire architecture.
Why Teams Choose GIMS
Find us on Salesforce appexchange
Gravity Infosolutions is a certified Salesforce consulting and transformation partner - helping businesses modernize operations, elevate customer experiences, and accelerate growth across the US, India, the Middle East, and APAC.
200+ Implementations
98% Customer Satisfaction
150+ Certified Experts
Head of applications
Large financial services organization
Success stories
Stabilizing salesforce for high-volume banking operations
A leading financial institution partnered with GIMS for BFSI to run Salesforce as a mission-critical platform. Our managed services ensured platform stability, compliance readiness, and zero disruption during peak business cycles while continuously delivering enhancements.
Modernizing insurance servicing with managed salesforce
An insurance provider leveraged GIMS for BFSI to manage Service Cloud and Financial Services Cloud for claims and policy servicing. With SLA-driven support and compliance controls, the organization improved service efficiency without compromising regulatory requirements.
Scaling lending operations with salesforce managed services
A fast-growing digital lending platform adopted GIMS for BFSI to manage Sales Cloud and integrations with LOS/LMS systems. GIMS enabled continuous enhancements, stable releases, and seamless scaling as transaction volumes increased.
Ready to accelerate value?
Let’s discuss how our industry-specific solutions can transform your business.