Salesforce solutions for energy & utilities businesses
Trusted by 300+ companies
Market challenges & Gravity solutions
How we solve the friction points that stall growth.
Challenge
Customer billing & service complexity
Gravity Solution
We implement Salesforce energy & utilities cloud to unify customer accounts, meter data, and service history — enabling faster query resolution and proactive outage communication that reduces inbound contact volume.
Challenge
Field workforce efficiency
Gravity Solution
Our Salesforce field service implementations optimise engineer scheduling, asset management, and safety compliance — reducing field costs and improving first-time fix rates for both planned and reactive work.
Challenge
Regulatory reporting overhead
Gravity Solution
We automate compliance data collection and regulatory reporting workflows within Salesforce — reducing the manual burden of submissions while improving data accuracy and audit readiness.
How we manage your project
Discovery
Map your customer service, field operations, and regulatory reporting workflows to identify where Salesforce delivers the highest impact.
Integration-first
Salesforce connected to your billing systems, SCADA, and asset management platforms from day one for full operational visibility.
UAT & safety validation
Rigorous testing of field service workflows and safety processes before go-live.
Go-Live & hypercare
Phased deployment with dedicated support to ensure smooth adoption across customer service and field teams.
GIMS integration & Automation modules
Modular capabilities designed to power digital transformation across industries.
The fast-track to energy innovation
KPI
Customer service environment live with full account and meter visibility.
KPI
25% reduction in field service costs.
KPI
30% improvement in customer satisfaction and 20% reduction in inbound contact volume.
Why choose Gravity infosolutions
The Gravity advantage
GIMS (Gravity infosolutions managed services):
Continuous Salesforce management aligned with regulatory cycles and evolving energy market demands.
CAMS (Cloud apps managed services):
Always-on cloud application management ensuring zero disruption to customer-facing and field operations services.
Success stories
Stabilizing salesforce for high-volume banking operations
A leading financial institution partnered with GIMS for BFSI to run Salesforce as a mission-critical platform. Our managed services ensured platform stability, compliance readiness, and zero disruption during peak business cycles while continuously delivering enhancements.
Modernizing insurance servicing with managed salesforce
An insurance provider leveraged GIMS for BFSI to manage Service Cloud and Financial Services Cloud for claims and policy servicing. With SLA-driven support and compliance controls, the organization improved service efficiency without compromising regulatory requirements.
Scaling lending operations with salesforce managed services
A fast-growing digital lending platform adopted GIMS for BFSI to manage Sales Cloud and integrations with LOS/LMS systems. GIMS enabled continuous enhancements, stable releases, and seamless scaling as transaction volumes increased.
Head of applications
Large financial services organization