Salesforce solutions for logistics & transportation businesses
Trusted by 300+ companies
Market challenges & Gravity solutions
How we solve the friction points that stall growth.
Challenge
Shipment visibility & customer communication
Gravity Solution
We build real-time shipment tracking and automated customer notification workflows within Salesforce — eliminating the "where is my order" call and improving satisfaction without adding headcount.
Challenge
Fragmented carrier & partner networks
Gravity Solution
Our Salesforce experience cloud implementations create unified partner portals that connect carriers, freight brokers, and 3PL providers — improving coordination and reducing operational friction across your network.
Challenge
Operational cost visibility
Gravity Solution
We implement Salesforce analytics and automation that give operations leaders real-time cost visibility across lanes, carriers, and customers — enabling faster decisions and measurable margin improvement.
How we manage your project
Discovery
Map your shipment lifecycle, customer communication touchpoints, and carrier network to identify the highest-impact automation opportunities.
Integration-first
Salesforce connected to your TMS, WMS, and carrier APIs from day one for real-time operational visibility.
UAT & operational validation
Testing across live shipment scenarios and exception workflows before go-live.
Go-Live & hypercare
Phased deployment with dedicated support to ensure adoption across operations, customer service, and commercial teams.
GIMS integration & Automation modules
Modular capabilities designed to power digital transformation across industries.
The Fast-Track to logistics excellence
KPI
Real-time shipment visibility available across customer service and operations.
KPI
40% reduction in inbound shipment enquiries.
KPI
15% improvement in customer retention and 10% reduction in cost-to-serve.
Why choose Gravity infosolutions
The Gravity advantage
GIMS (Gravity infosolutions managed services):
Ongoing Salesforce management aligned with your operational cadence and seasonal volume peaks.
CAMS (Cloud apps managed services):
Always-on cloud application management ensuring zero disruption to customer-facing tracking and partner portal services.
Success stories
Stabilizing salesforce for high-volume banking operations
A leading financial institution partnered with GIMS for BFSI to run Salesforce as a mission-critical platform. Our managed services ensured platform stability, compliance readiness, and zero disruption during peak business cycles while continuously delivering enhancements.
Modernizing insurance servicing with managed salesforce
An insurance provider leveraged GIMS for BFSI to manage Service Cloud and Financial Services Cloud for claims and policy servicing. With SLA-driven support and compliance controls, the organization improved service efficiency without compromising regulatory requirements.
Scaling lending operations with salesforce managed services
A fast-growing digital lending platform adopted GIMS for BFSI to manage Sales Cloud and integrations with LOS/LMS systems. GIMS enabled continuous enhancements, stable releases, and seamless scaling as transaction volumes increased.
Head of applications
Large financial services organization