Salesforce solutions for public sector & government organisations
Trusted by 300+ companies
Market challenges & Gravity solutions
How we solve the friction points that stall growth.
Challenge
Legacy system modernisation
Gravity Solution
We migrate public sector operations onto Salesforce government cloud — preserving institutional data and continuity while delivering the agility and citizen-centric capabilities modern government demands.
Challenge
Fragmented citizen service delivery
Gravity Solution
Our Salesforce experience cloud implementations create unified citizen portals that consolidate services, reduce case duplication, and deliver faster resolution across agencies and departments.
Challenge
Compliance & data sovereignty
Gravity Solution
We build Salesforce environments aligned with FedRAMP, IL2/IL4, and data residency requirements — giving agencies the confidence to operate in the cloud without compromising national security standards.
How we manage your project
Discovery
Assess existing systems, citizen service workflows, and compliance obligations before any migration or configuration begins.
Security & sovereignty first
Compliant data architecture, data residency controls, and access management built into every implementation from day one.
UAT & citizen validation
User acceptance testing with representative citizen and case worker groups before any public-facing launch.
Go-Live & hypercare
Phased rollout with dedicated support to ensure adoption and service continuity across government departments.
GIMS integration & Automation modules
Modular capabilities designed to power digital transformation across industries.
The fast-track to digital government
KPI
Secure, compliant environment live and integrated with legacy systems.
KPI
35% reduction in average case resolution time.
KPI
25% improvement in citizen satisfaction scores.
Why choose Gravity infosolutions
The Gravity advantage
GIMS (Gravity infosolutions managed services):
Ongoing Salesforce management aligned with government procurement cycles and evolving compliance mandates.
CAMS (Cloud apps managed services):
Always-on cloud application management ensuring zero disruption to critical citizen-facing services.
Success stories
Stabilizing salesforce for high-volume banking operations
A leading financial institution partnered with GIMS for BFSI to run Salesforce as a mission-critical platform. Our managed services ensured platform stability, compliance readiness, and zero disruption during peak business cycles while continuously delivering enhancements.
Modernizing insurance servicing with managed salesforce
An insurance provider leveraged GIMS for BFSI to manage Service Cloud and Financial Services Cloud for claims and policy servicing. With SLA-driven support and compliance controls, the organization improved service efficiency without compromising regulatory requirements.
Scaling lending operations with salesforce managed services
A fast-growing digital lending platform adopted GIMS for BFSI to manage Sales Cloud and integrations with LOS/LMS systems. GIMS enabled continuous enhancements, stable releases, and seamless scaling as transaction volumes increased.
Head of applications
Large financial services organization