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1. OBJECTIVE

This privacy policy, is intended to inform you on how we gather, define, and use personal data that you provide to the Company when using our websites and social media platforms or when relying on our services.

This Privacy Policy will primarily help you understand:

2. SCOPE

This Policy applies to all vendors, visitors, customers, and other individuals who provide their personal data to the Company and all such individuals who are hereinafter referred to as “Data Subject(s)/PII Principal”.

3. BASIC TERMS

SNo. Terms Definition
1 Personal Data/PII Personal data/PII means any information relating to an identified or identifiable natural person (‘data subject/PII Principal’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person
2 Data Subject/PII Principal A data subject/PII Principal is the individual whose personal information is being collected, held or processed.
3 IP Address An Internet Protocol address (IP address) is a logical numeric address that is assigned to every single computer, printer, switch, router or any other device that is part of a TCP/IP-based network.
4 Data/PII Controller A data/PII controller is a person, company, or other body that determines the purpose and means of personal data processing (this can be determined alone, or jointly with another person/company/body).
5 Machine Readable Format Machine-readable data, or computer-readable data, is data in a format that can be easily processed by a computer. Machine-readable data must be structured data. E.g.: word document, pdf document, excel sheet, etc.
6 Data/PII Processor Data Processor/PII means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

4. ABBREVIATIONS

Abbreviation Meaning
DPO Data Protection Officer
TCP/IP Transmission Control Protocol/ Internet Protocol
PII Personal Identifiable Information

5. ROLES & RESPONSIBILITIES

6. INTRODUCTION

Gravity Infosolutions is committed to improving health in partnership with its clients. We bring cloud services to our customers.

Gravity Infosolutions are committed to protecting and respecting your privacy.

This policy (together with our Website User Agreement, and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please carefully read this Privacy Policy, which describes the ways in which we collect information about individuals who visit this website (“Personal Data/PII”), how we hold and use Personal Data/PII and how we respect your privacy right

Gravity Infosolutions undertake to adopt all measures to prevent the misuse of the personal data provided by you. Your data will only be processed when there are legal grounds for their processing. Thank you for using our services.

7. Data Collection

We may collect and process the following data:

8. USING THE DATA

We use the personal data we collect from you for a range of different business purposes and according to different legal basis of processing. The following is a summary of how and according to which legal bases we use your personal data:

We may use personal data:

9. RETENTION AND STORAGE

We will retain your Personal data for the period necessary to fulfil the purposes outlined in this policy unless a longer retention period is required or permitted by law. For details on our retention Policy please contact our DPO at DPO@gravityinfosolutions.com. Rest assured, data will be deleted/destroyed/archived post the retention period as per the data destruction mechanism developed by Gravity Infosolutions in accordance with applicable laws, industry best practices, regional sectoral guidelines and contractual arrangements.

10. DATA SUBJECT/PII PRINCIPAL RIGHTS

As a customer and/or data subject, you may inquire and raise requests regarding the following:

For your protection, we may only implement requests with respect to the Personal data associated with the particular email address that you use to send us your request, and we may need to verify your identity before acting on your request.

To raise a request under this section or for clarification regarding your rights as a data subject, please send us a request on the following email ID: DPO@gravityinfosolutions.com While we envisage to to comply with your request within 30 working days of receiving your requests, we might require some additional time depending upon the circumstances under which the request was made.

Objecting to Legitimate Interest/Direct Marketing: Any data subject/PII Principal whose personal data has been collected may object to personal data processed pursuant to Gravity Infosolutions’s legitimate interest. In such case, Gravity Infosolutions will no longer process their personal data unless Gravity Infosolutions demonstrates appropriate overriding legitimate grounds for the processing or if needed for the establishment, exercise, or defence of legal claims. Natural persons also may object at any time to processing of their personal data for direct marketing purposes. In such case, their personal data shall no longer be used for that purpose. In cases of direct marketing, natural persons will be able to fulfil such rights directly via an ‘Unsubscribe’ link or similar mechanism (e.g: device settings for push notifications)
Use of Services by Minors: Gravity Infosolutions’s services are not directed towards minors. In case the personal data of a minor is collected without the oversight of their guardian/ parents then we request you to contact our DPO.

11. SECURITY OF PERSONAL DATA

Please note that all information you provide to us will be secured using strict procedures and security features to prevent unauthorized access, breach or leakage.

Gravity Infosolutions endeavors to ensure that the data disclosed by you is as secure as possible. To that end, we have implemented a number of technical and organizational measures, which utilize to protect your personal data from unauthorized or unlawful processing and from unintentional loss, destruction or damage.

12. DISCLOSURE

We may disclose your information to any of our employees, officers, insurers, professional advisers, agents, partners, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy and for the purpose of providing services to you.

Your Personal data may be disclosed or transferred to the following entities. With the exception of our corporate affiliates and service providers, these entities are not controlled by us and Personal data disclosed to them is subject to the applicable entity’s privacy policy and security practices. Therefore, we encourage you to review the privacy policies of any entity whose products or services you purchase using the Services:

CROSS BORDER DATA TRANSFER

The data that we collect or are provided with may be transferred to and stored at a destination outside the base location or outside European Economic Area (“EEA”) and the United States of America (“US”). It may also be processed by staff operating outside the base location /EEA and the US who work for us or for one of our related companies and affiliates.

Gravity Infosolutions will ensure that a legitimate transfer of your personal data takes place to a location abroad keeping in mind the transfer mechanisms mandated by applicable laws.

Questions and Queries

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to DPO@gravityinfosolutions.com

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