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Salesforce Talend resource

5+ years | Sector-63 Noida

Posted 20 days ago

Requirements:

Work directly with clients

  • Managing live, operational Salesforce environments
  • Promote best practice, innovative solutions to business-as-usual challenges o Deliver changes, enhancements, developments, fixes, and often, a backlog

Work directly with Salesforce Premier

  • Where your clients have Premier, you’ll designate work to Salesforce Premier and manage the delivery of this work
  • Raise tickets for Salesforce Premier, manage and report on their progress

Get involved in Dev Ops

  • Own (or assist with) release management across your client portfolio o Provide assistance as required outside of your client portfolio

Roadmapping and Success Metrics

  • Deliver against Success Metrics and roadmaps process for your clients
  • Work with MS Service Manager to ensure that regular Service Reviews are a success

Support the development of Managed Services

  • Contribute to the evolving proposition and processes

What It Takes:

  • The ability to build and maintain strong relationships remotely, establishing trust, influenced by being able to talk compellingly from experience implementing and maintaining Salesforce across a wide variety of industries and business sizes
  • Strong core Salesforce technical skills and a good level of knowledge of config, code, and when it’s best to use either
  • A good level of experience in three or more of the following: Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud, Pardot, Field Service Lightning, CPQ, Einstein, Tableau, Mulesoft
  • A good level of practical knowledge of Continuous Integration
  • Experience with at least one Integration product: Mulesoft, Dell Boomi, Jitterbit, Talend, Informatica
  • Dedication, integrity, a passion for smashing targets and performing brilliantly, a desire to achieve, grow and learn
  • Can-do, proactive and positive attitude, driven to mentor and support others
  • The ability to manage yourself and your time effectively to achieve results

Key Measures of Success:

  • Customer Satisfaction
  • Best practice solutions as reviewed by peers/seniors
  • An excellent rapport with your team
  • Managing customer utilization within a budgeted range
  • Achievement of planned certifications and training over the year 

 

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