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Salesforce CRM Program Manager

5-10 years | Andover, MA

Posted 27 days ago

RESPONSIBILITIES:

  • Initiate and lead discussions with business partners to gather, analyze, prioritize, and refine business requirements
  • Create business analysis documentation including user stories, usage scenarios, process flows, data dictionaries
  • Requirements traceability matrices, design documents, and project schedules
  • Work directly, in a hands-on way, with the system/data, lead multiple technical projects or portions at one time.
  • Provide solutions that are highly usable, scalable, extensible, and maintainable
  • Create and maintain objects, fields, fieldsets, record types, page layouts, permission sets, approval processes.
  • User roles, profiles, groups, sharing rules, workflows, and validation rules
  • Integrate Salesforce with other enterprise systems, such as ERPs, BI, and Outlook, etc.
  • Perform data cleansing, data uploads and data exports
  • Develop and create customized reports and dashboards
  • Produce training materials and lead training sessions
  • Perform all other duties as assigned.

 

REQUIRED SKILLS:

  • 10+ years of experience leading delivery of large enterprise software solutions. Consulting experience is a plus.
  • 5+ years of experience leading delivery of Salesforce-specific programs
  • Strong knowledge of Salesforce.com – sales, service, and marketing clouds – particularly Service Cloud.
  • Experience with Partner Community and Customer Community, as well as sales analytics tools, e.g. Einstein.
  • Solid understanding and knowledge of Sales and Marketing Operations
  • Solid understanding and knowledge of SFDC including configuration, data, and governance. 
  • Can articulate these to users and technical resources
  • Proven ability to design and optimize business processes and integrate processes across disparate systems
  • Strong verbal/written communication and data presentation skills.
  • Including an ability to effectively communicate with both business and technical teams
  • A results-oriented person with a delivery focus and strong organizational skills
  • Certified Salesforce.com Administrator (ADM-201), Advanced

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